Refund policy
Returns & Refund Policy
We want you to be happy with your purchase from Cozee Paws.
30 Day Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition that you received it and, where possible, in its original packaging.
To request a return, contact:
Please do not send an item back without contacting us first.
Damaged or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, contact us as soon as possible with your order number and clear photos of the issue.
We will review the problem and arrange an appropriate replacement or refund where applicable.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
Approved refunds will be issued back to your original payment method. Please allow several business days for your bank or payment provider to process the refund.
Return Shipping
Unless the item is damaged, defective or incorrect, customers are responsible for the cost of returning the item.
Non Returnable Items
Items that have been used, damaged after delivery or returned outside the 30 day return period may not be eligible for a refund.
For any return or refund questions, contact: